Conference Programme

The KPIs that are typically used to assess the quality of resilience tend to focus on the easy to measure, and historical performance  - typically at the number of incidents, alignment of plans to management standards, training metrics and exercises conducted. In reality, these lagging indicators probably an audit picture of past performance, but not the key metric: "How well will this organisation respond to the next crisis?". To answer this question, you need to drop the lagging indicators, and think about the leading indicators that actually inform this answer,  not just the things that are easy to measure. This session looks at ways to audit and assure real world performance quality.